Forfatter: Lasse Feldt-Rasmussen

“100% customer satisfaction” & “Customer is King”

Statements like these are excellent for marketing but do they help operations? In my experience, they have become part of most retailers’ and wholesalers’ identity. They help to create environments with extreme focus on doing everything possible to satisfy the customers, a behaviour that is causing some problems in operations. At ABC Softwork, I work with companies who typically manage…

Classify before you act – but don’t classify without a purpose!

One of the more common questions we at ABC Softwork get is; what is the correct way to categorize products? We would love nothing more than to give a simple answer to this question, but the fact is that there isn’t just one – there are many. Before we can even begin to discuss how to categorize, five questions need to be answered: What is the challenge you wish to address? Which…

Guidelines for product management

Once you have categorized your products and defined your most (and least) profitable items it is time to apply differentiated mangement policies. But how? Step one is to acknowlegde that each ABC category must be handled differently. Once you have classified all your products using “frequency” (how often an item is picked from your stock) and “cost of sales”, you…